If you wish to expedite shipping please email email@example.com Additional charges will be applied.
We do not ship internationally at this time.
We do not ship to PO Boxes at this time.
If you would like to cancel an order please contact us as quickly as possible at firstname.lastname@example.org. We will do our best to accommodate you. We cannot guarantee we will be able to cancel an order once it has been placed.
We charge a 15% RESTOCKING FEE for all refused packages. If a customer decides to refuse a shipment from us, they are still responsible for the original shipping charges, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package.
This amount will be subtracted from the refund total when received. In the event that the cost of the shipping, duties and taxes exceeds the cost of the merchandise, the customer's credit card will be charged any additional fees that are incurred for the refused package.
CHANGE OF ADDRESS
Occasionally customers enter an incorrect address at checkout. If you have made an error please be sure to contact us ASAP at email@example.com. We cannot guarantee that the change can be made and we cannot change the address after it has shipped.
RETURN TO SENDER
Return to sender packages are those that are returned back to us as undeliverable. All return to sender charges will be passed on to the customer. If there is an error in the shipping address causing the package to be returned, there will be a charge to resend to the corrected address. Please review your shipping address carefully before you submit your order. If you see a problem and need us to fix the address please contact us as soon as possible.
Sales tax is only charged to orders shipped within the state of South Dakota.
LOST OR STOLEN PACKAGES IN TRANSIT
Alma Guatemalan is not responsible for damages that may occur to merchandise during shipping, including merchandise that is lost in transit. We suggest sending returns with proof of delivery.
Alma Guatemalan is NOT responsible for damages that may occur during care for merchandise; including but not limited to washing, drying and/or dry cleaning.